Your Information

You may use our public Website without providing us with any personal information. However, there are instances where we must have your personal information to grant you access to password protected portions of our Website as well as downloadable software, product updates, technical alerts or to assist us in providing support or services to you. We refer to this information as “User Information.”  We may collect and securely maintain some of all of the information listed below with your knowledge or permission.

User Information includes:

  • Name
  • Company
  • Business address
  • Business Email address
  • Business Phone number(s),
  • Title
  • Information request
  • Response data

Waratek does not collect or maintain gender, age, date of birth, citizenship, national ID/Social Security Administration number, personal financial information or other personal information not required to provide the products and services you have requested.

How We Use Your Information

User Information is collected and used to support your relationship with Waratek by providing:

  • A Website that is suitable to your needs
  • Technical and policy analysis of cybersecurity events and trends
  • Alerts regarding cybersecurity threats and solutions
  • Products and service offerings

Information you provide may be retained by Waratek to:

  • Verify compliance with any agreement between Waratek and you
  • Keep track of the domains from which people visit us
  • Create a user profile to better serve you
  • Contact you by email, telephone, post or other means for which you provide contact information

The entering of incorrect or incomplete information may mean that we are unable to support you in your use of Waratek products and/or services until the required information is provided and verified.

Your Rights

You have the right to request that we:

  • Inform you whether we process your data, provide you with details relating to our processing, and with a copy of your data;
  • Correct any inaccurate data we might have about you without undue delay;
  • Complete any incomplete information about you;
  • Delete your personal data without undue delay,
  • Do not process your data;
  • Furnish you with the personal data which you provided to us in a structured, commonly used and machine readable format such as an Excel spreadsheet.

The exercise of your rights might be subject to certain conditions prescribed by law and we might require further information from you before we can respond to your request.

You may exercise your rights by contacting us by e-mail or at the following address:

Waratek
ATTN:  James Everett Lee, Corporate Secretary
Level 3, 8 Harcourt Street
Dublin 2, Ireland

Information Monitoring

We may review your communications with Waratek to determine whether you comply with our Terms of Service. Waratek will not have any liability or responsibility for the content of any communications you provide, or for any errors or violations of any laws or regulations by you.

Disclosure of Your Information to Other Parties

Waratek does not sell or trade User Information to third parties. However, we reserve the right to share User Information with our business partners if:

  • We have your consent
  • We need to share it to provide you with the products and/or services you requested
  • We need to respond to a court order
  • You violate our Terms of Service
  • We suspect that you are engaged in fraudulent or illegal activities

You may separately agree to provide your personal information to third parties that provide content for Waratek solutions, in order to access or use their products or services. If you agree to provide such information to these third parties, then your personal information will be subject to their privacy policies.

We may share aggregated, non-personal information with third parties.

Your Username and Password

Access to certain content on our Website may be allowed under a written agreement between you and Waratek, and may require a username or password issued by Waratek. In some cases, failure to provide personal information may prevent you from accessing certain Waratek web site(s) containing certain confidential information or Waratek solutions. By accessing and using our protected and secured web site(s), you agree to maintain the confidentiality of the username and password you selected to access such site(s) and consent to our Terms of Service. 

We use “cookies”

A cookie is a small data file that a website can transfer to a visitor’s hard drive to keep records of the visit. A cookie contains information such as your username and password that helps us recognize the pages you have visited and improve future visits, but the only personal information a cookie can contain is the information that you provide. A cookie cannot read data off your hard drive or read cookie files created by other sites. If you prefer not to accept a cookie, you can set your web browser to warn you before accepting cookies, or you can refuse all cookies by turning them off in your web browser. Certain features of our website may not be available once cookies are disabled.

We use Remarketing

We use remarketing to advertise online. Third party vendors show our advertisements on websites across the Internet. Third party vendors including Google use cookies to serve advertisements based on your past visits to our website. Google’s use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Website and/or other sites on the Internet. You may opt out of the use of the DoubleClick cookie for interest-based advertising by visiting the Google ads preference manager. You can also opt out of any third party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.

We use Mail Chimp for email distribution

We use MailChimp to distribute group emails regarding:

  • Technical and policy analysis of cybersecurity events and trends
  • Alerts regarding cybersecurity threats and solutions
  • Products and service offerings

You may opt out or update your information directly and learn more about Mail Chimp’s policies here.

We use Zoho

We use Zoho as our Customer Relationship Management solution. This database includes the User Information listed above and is used to:

  • Maintain accurate contact information for Customers and Prospects
  • Process new orders
  • Process renewal orders
  • Track the progress of potential sales

You may learn more about Zoho’s policies here.

External Links

The Website may provide links to other third party web sites. Even if the third party is affiliated with Waratek through a business partnership or otherwise, Waratek is not responsible for the privacy policies or practices or the content of such external links. These links are provided to you for convenience purposes only and you access them at your own risk.

Changes to this privacy policy

Waratek may make changes to this Privacy Policy from time to time for any reason.  Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used.  If we make changes in the way we use Personal Information, we will notify you via email or by posting an announcement on the Website. Users are bound by any changes to the Privacy Policy when he or she uses the Website after such changes have been first posted.

Waratek is an Irish company subject to the European Union General Data Privacy Regulation. You have the right to lodge a complaint with the Data Protection Commissioner at any time.